At Go Kashmir Gulmarg, we strive to provide the best travel experiences to our customers. This Refund & Cancellation Policy outlines the terms applicable to tour bookings, hotel reservations, transportation services, and other travel-related services offered by us.

1. Booking Confirmation

A booking is considered confirmed only after the required advance payment has been received and a confirmation has been issued by Go Kashmir Gulmarg.

2. Cancellation by Customer

If you wish to cancel your booking, the following cancellation charges may apply:

Cancellation Period	Cancellation Charges
More than 30 days before travel date	10% of total booking amount
15–30 days before travel date	25% of total booking amount
7–14 days before travel date	50% of total booking amount
Less than 7 days before travel date	100% of total booking amount

The cancellation date will be considered from the date we receive the written cancellation request.

3. No Show Policy

If a customer fails to arrive on the scheduled travel date without prior notification, the booking will be treated as a No Show, and no refund will be provided.

4. Refund Process

• Eligible refunds will be processed within 7–15 business days from the approval date.
• Refunds will be issued through the original mode of payment whenever possible.
• Bank charges, payment gateway charges, and transaction fees (if any) may be deducted from the refund amount.

5. Non-Refundable Services

The following services are generally non-refundable:

• Flight tickets (subject to airline policies)
• Train tickets (subject to railway policies)
• Permit fees
• Entry tickets
• Activities already booked with third-party providers
• Special event bookings and peak-season reservations

6. Cancellation by Go Kashmir Gulmarg

In rare circumstances, Go Kashmir Gulmarg may cancel a tour due to:

• Natural disasters
• Government restrictions
• Security concerns
• Weather conditions
• Unforeseen operational issues

In such cases, customers may be offered:

• An alternative travel date,
• A travel credit for future bookings, or
• A refund for the unused portion of services, subject to supplier policies.

7. Force Majeure

Go Kashmir Gulmarg shall not be held responsible for delays, changes, or cancellations caused by events beyond our reasonable control, including but not limited to:

• Floods
• Snowfall
• Landslides
• Road closures
• Political disturbances
• Pandemics
• Government regulations

Refunds in such cases will depend on the policies of hotels, transport providers, and other service partners.

8. Modification of Booking

Any request to modify a confirmed booking is subject to availability and may incur additional charges.

9. Contact Information

For cancellations, refund requests, or related queries, please contact:

Go Kashmir Gulmarg
Mullabangil, Hajibal, Baramulla, Jammu & Kashmir – 193403
📧 Email: Gokashmirgulmarg@gmail.com
📞 Phone: +91 7006022829

By booking any service with Go Kashmir Gulmarg, you acknowledge and agree to this Refund & Cancellation Policy.